Notice to Student
All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed to The Frederick Academy of Real Estate. The Frederick Academy of Real Estate may be reached at 1-800-854-0950.

Course Expiration and Review
All course lessons on the computer must be completed within 180 days from the date of enrollment (unless individual state law specifies otherwise). Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.(Regardless of when the course is completed within the 180 days from enrollment).

Course Extension Policy
If you cannot complete your course within the 180 days, then you may purchase a 60 day extension from The Frederick Academy of Real Estate. The 60 day extension period begins from the date your course originally expires. You may purchase up to three extensions per course. It is your responsibility to contact your school coordinator to find out about purchasing an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.

Certificate of Course Completion
Upon completion of course, you will receive a Completion Certificate. In the event the certificate is lost, a duplicate may be obtained from The Frederick Academy of Real Estate offices by request. An administrative fee may be charged for the duplicate.

Regisration Cancellation Policy
You have the right to cancel your registration for any reason up to five (5) business days from the date of purchase. Requests for cancellation of a registration must be made by contacting Mary McGowan at 1-800-854-0950, 410-442-1395 (fax), or cfminc@comcast.net. The request must be received by Mary McGowan before midnight of the fifth business day from the date of purchase.

A cancellation fee will be charged to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount. If the course includes one or more textbooks, the books must be returned at the student's expense. The request for cancellation will not be processed until any book(s) are returned to the school in reusable condition

Technical Issues: Outside of the five business day refund policy, you will be eligible for a refund only if Tech Support determines that your problem is not correctable. After a technician determines that your technical problem is not correctable, then you will be instructed to contact Mary McGowan to initiate a refund. Please note: Tech Support can not issue a refund to you under any circumstances.

Technical Support
For technical assistance, please call Technical Support at 1-800-743-8703 or email them at techsupport@mycoursepage.com. Technical Support is available Monday - Friday from 9:00am to 11:00pm EST and on weekends from 12:00 - 4:00pm EST. (Holidays are an exception to this schedule. On holidays, the Technical Support hours may change.)

The best and quickest way to address tech support issues is to go to www.mycoursepage.com/support. If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

System Requirements
In order to take this distance education course, your computer must meet the following system requirements: Requirements for Completing the Course
Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the "Introduction" lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements: Financial Aid
There is no financial aid available.

Hours of Operation
9:00 a.m. to 5:00 p.m. EST Monday through Friday.

Holidays (School closed for business)
New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.

Student Behavior/Disciplinary Policies
When taking our educational courses, you are expected to comply with all policies as stated within this school catalog. If you fail to adhere to these policies, it may invalidate your eligibility for course credit. (These situations will be handled on a case by case basis.)

Non Discriminiation
The Frederick Academy of Real Estate will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion in any course.